Senior IT Supporter

Topsoe Global IT Service is looking for a service oriented, knowledgeable and self-driven Senior IT Supporter to join our Global IT Service Desk.

Global IT Service supports our colleagues primarily from Denmark, India and the US. You will join our team based in Kraków, but will have close collaboration with peers in EMEA, APAC and Americas to ensure customer satisfaction and global process optimization.

Your key responsibilities include:

• Dispatching (incl. prioritization and categorization), receiving, solving and closing IT Incidents through the IT Service Management system
• 1st level User support (desktop, telephony, applications, connectivity etc.)
• Execute service requests & standard changes
• Local office support & remote support to foreign offices
• Keep knowledgebase updated
• Participate in IT projects on a random basis
• Maintain and support software licenses for related IT applications

What you will bring

• Strong general knowledge of IT infrastructure and for supporting operating systems, client and end users experience in a global environment, with strong O-365 and MS-Teams skills.
• Solid experience with Microsoft technologies
• Understand and effectively configure/troubleshoot TCP/IP, horizon, desktop computers, laptops, and printers.
• Experience in creating user focused & technical documentation and procedures.
• Strong desire for Service Excellence, professional conduct and continuous improvement.
• Strong in both written and spoken English

Why join us:
At Topsoe, you will be part of a purpose-driven organization committed to perfecting chemistry for a better world. We offer a dynamic and inclusive work environment where your contributions are valued and your professional growth is supported. You will have the opportunity to work with cutting-edge technologies and collaborate with talented colleagues across the globe.

How you can apply:
If you would like to be part of a team of skilled and professional colleagues in an informal organization, please submit your documents in English.

Please contact Martin Christesen, email mtch@topsoe.com if you want to know more about the position. 

Application deadline: 23-08-2026.

You do not need to attach a cover letter to your application – just include a few sentences in your CV explaining why you are applying. Please also avoid the use of photos in your CV. Both measures are to ensure a fair and unbiased process.

We welcome applications from all qualified candidates, irrespective of their gender, age, religion, disability, ethnic background, and geographical location. We encourage individuals from diverse cultures and countries to apply and contribute to our global team.

To ensure a secure and trustworthy work environment, our recruitment process may include background checks, requests for criminal records, and contact with references.

To headhunters: Thank you for your interest in our company. However, we would like to inform you that we have a dedicated internal team managing our recruitment process. We kindly request that you refrain from reaching out to us regarding potential candidates. Thank you for your understanding.

About us:

Topsoe is a leading global provider of advanced technology and solutions for the energy transition.

Built on decades of scientific research and innovation, we are working with customers and partners to drive energy resiliency and to achieve their sustainability goals.

We offer world-leading solutions for transforming renewable resources into fuels and chemicals, and we provide technologies needed to produce low-carbon and conventional fuels and chemicals as well as ensuring clean air.

We were founded in 1940 and are headquartered in Denmark, with around 2,800 employees serving customers all around the globe. To learn more, visit www.topsoe.com.