Technical Service Engineer

Technical Service Engineer

Topsoe is an international company in rapid development. Headquarters are based in Denmark, but the vast majority of our highly specialized catalysts and products are sold to industrial plants throughout the world.

We now offer a position at Topsoe US office (HTI) located on the southeast side of Houston in the Clear Lake City area as Senior Technical Service Engineer. The role is responsible mainly for the North America region, where we support the sale of catalysts and technologies that can help our clients in producing clean fuels based on either renewable or fossil feedstocks.

As a Technical Service Engineer, you will be involved in the technical part of the catalyst sales process preparing technical proposals for our clients' units and analyzing the performance of these industrial plants and do the associated reporting. You may participate in internal projects to improve our calculation tools and be part of project teams to improve internal technical guidelines for applications. You will be part of a multicultural team that also provides specialized technical services on-site at our refinery clients' premises with focus on their units. You will be in a continuous dialogue with refineries to provide solutions and required support to their needs, which includes client visits with account managers. You may also participate as speaker in seminars, external training courses and webinars.

We focus on continuous learning and development of our employees. You will therefore be offered extensive on-the-job training depending on your level of experience. You will participate in relevant courses to promote your development as well as close collaboration with more experienced colleagues. Frequent travel will give you the opportunity to explore diverse cultures and develop cross-cultural understanding and cooperation skills. You will join a team where you will utilize or develop process experience and gain knowledge about our catalysts enabling you to support our clients.

Your area of responsibility will be:

• Provides technical service for customers in designated sales territory and provides technical support to the account managers.
• Advises customers with catalyst screening, loading, start-up and other technical services at customer site.
• Develops professional relationships with all customers and potential customers. The customers include many levels in the organization including plant manager, engineers and plant superintendents. Represents the company in a professional manner.
• Prepares sales quotations based on customer’s request. The proposals include SAP entry, GIPS calculations and review of customers’ terms and conditions.
• Provides technical services to customers relating to selection, use and operation of catalyst products and technology. 
• Performs technical service to customers through data evaluation, inspections, catalyst sample analyses, gas sample analysis and participates in catalyst screening and loading at customer site.
• Makes customer visits for mainly technical issues as assigned by Manager and prepares an internal visit report for each visit.
• Performs other duties as assigned by management and key account manager.

Competencies

• B.S. in Chemical Engineering.
• Positive and personable attitude.
• Minimum of 2 - 5 years’ process/production/project engineering or technical sales experience in the refining or chemical industry.
• Possess strong written and verbal communication skills in English.
• Willing to travel (primarily North America).
• Familiarity with the sulfuric acid industry will be beneficial.